Mexicana GO

Important information for MexicanaGO Members and Partners

Dear MexicanaGO Members and Partners,

Regarding the Insolvency Proceedings in Mexico and Bankruptcy Protection in the U.S. that our MexicanaGO Partner Airline - Compañía Mexicana de Aviación (CMA) – filed today, we would like to clarify the following:

As stated in MexicanaGO's Terms and Conditions which have been dully accepted by all our Members, the company that owns, manages and operates MexicanaGO is MexicanaLoyalty (Servicios Frecuenta). MexicanaLoyalty is totally independent form CMA, even as they are both subsidiaries of Grupo Mexicana.

Of the 18 MexicanaGO airline partners for GO Points accrual and redemption, three are subsidiaries of Grupo Mexicana (Mexicana, MexicanaClick y MexicanaLink) and the balance (15) are domestic and international airlines associated with the Program.

CMA is a very valued Airline Partner, but it is only one of close to 100 companies that offer GO Points to reward loyalty in their products, and is only one of 18 airlines that provide Rewards in exchange for those GO Points.

The standing and balance of GO Points in a member´s account is completely independent from the situation of CMA or of any individual MexicanaGO Partner. The balance is the sole responsibility of MexicanaLoyalty with no relevance to the origin of those GO Points. Many MexicanaGO Members have GO Points earned with companies that are no longer MexicanaGO Partners without any impact to their balance.

Regarding redeemed Reward Tickets with the different MexicanaGO Airline Partners, these represent a contract of Transportation between the Airline and the Passenger in the same way that purchased tickets with cash. It is the Airline's responsibility to transport or protect that passenger according to each Airlines terms of service. MexicanaLoyalty has no responsibility for this transportation service, although we are happy to provide all the help to ensure that Reward holders get the same treatment as any other passengers.

MexicanaGO wishes our Partner and sister company success in this labor negotiations, however we want to clarify that the value of the MexicanaGO Program is the combination of the strength of close to 100 Partners, among which are 18 Airlines that cover most of the Globe, the best hotel chains in Mexico and the World, the best Boutique Hotels in Mexico, the best two Global Rental Car companies, many Restaurants, the leading Credit and Service Co-Branded cards in Mexico, and multiple Financial Institutions.

We would like to take this opportunity to thank you all for your loyalty.

Regards,

MexicanaLoyalty