Mexicana GO

Dear Member,

It has been our priority at Grupo Mexicana to execute innovative technological projects in order to have the necessary tools to provide our clients with services that meet their needs.

An important part of this effort is the recent creation of a creative, flexible and transparent working environment which allows us to be certain that we’re offering a product with the highest price-value correlation, ensuring a high-quality service that recognizes our customers’ loyalty.

It is in this sense that important changes take place in some areas of our operation and administration. Below you will find a list of these changes which are effective from April 15th 2010.

• Policies for Upgrades to EliteClass. Due to the recent inclusion of Boeing B717 aircraft to MexicanaClick, with an Elite Class cabin of 20 seats, our domestic offer for premium travelers increases. By granting the benefit of upgrade to this class based on priorities determined by the level of Mexicana Loyalty Programs`and fare classes in waiting rooms, we pretend to generate greater confidence and certainity in our most loyal costumers. In international flights, Policies of advance reservation remain the same. For further information visit: click here.
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• Changes applicable to the amount of free luggage allowed. Gives the opportunity of offering a more flexible and adapted to travelers’ needs emphasizing that depending on the fare class booked, clients will have the opportunity of obtaining more benefits regarding the amount of luggage to transport. There will be greater benefits for the most loyal customers of Grupo Mexicana, members of oneworld, as well as Santander MexicanaGO cardholders. For further information visit: click here.

We thank before hand for your attention and invite you to visit www.MexicanaGO.com and www.mexicana.com for further information or assistance.

Sincerely,

Grupo Mexicana.