Procedure for Refund Request in the United States and Canada

As of August 19, 2010 and until further notice, passengers will be entitled to ticket refunds in the case of flight cancellations or any other reason attributable to Mexicana Airlines, pursuant to the provisions of the restructuring process the company has embarked on. Refunds will be made in accordance with the original form of payment and exceptions will be made only when provided by official regulations.

To request a refund please follow the instructions below as pertains to your case (place of purchase and form of payment).

(IMPORTANT: if you purchased your ticket in Mexico or the Rest of the World, please go to this page)

Refunds for tickets issued in the United States and Canada

1. Tickets paid with Visa, MasterCard, American Express and Discover credit cards:

All refund applications for tickets issued in the United States and/or Canada by travel agencies, Mexicana ticket offices or booking center or online via mexicana.com should be sent using the form below. Refunds will be credited directly to the passenger's credit card, in accordance with the terms and conditions of Mexicana Airlines' refund policy.

2. Tickets paid for with cash:

All refund applications for tickets issued in the United States and/or Canada by travel agencies and Mexicana ticket offices and paid for in cash should be sent using the form below. Refunds will be made via a check made out in the passenger's name, in accordance with the terms and conditions of Mexicana Airlines' refund policy.

Refund application
(only for tickets issued in the United States and Canada)

Contact Information
Name
E-mail

Ticket Information
Full name of passenger or passengers as appears on ticket
Name:

Last Name:

E-Ticket number


Reservation Code (PNR)
Example: Y4JSBN


If you already used a part of the ticket, select an option
Please select a form of payment for the ticket you purchased.
IMPORTANT
Keep your Reservation Code at hand, as it works as your Refund Request number and proof.
Term of Use: Mexicana Airlines reserves the right to take legal action, including the filing of criminal proceedings in the event of a passenger furnishes false documents or information.
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